
Frequently asked questions
We go above and beyond to make your pet happy and comfortable. Usually they end up loving their holiday!
We do a trial night or two before a longer stay to allow us to assess them and this will help them to settle.
However if they are very unsettled we unfortunately won't be able to have them stay, as in a home from home environment this would keep everyone including the dogs awake! They may cause damage to doors also furniture and create a stressful environment.
We recommend talking to your vet as there may be medication they can prescribe that should help calm your dog while staying away from home.
Our check ins/outs days are Monday to Saturday only.
Monday - Friday
Check in 8am -10am
Check out 8am -10am
Or you can book a day in Doggie Daycare and check out 5pm - 7pm
Saturday
Check in 10am - 11am
Check out 10am-11am
Or you can book a day in Doggie Daycare and check out 4pm - 5pm
Sunday's & Bank Holidays - Closed for Check ins/outs
When you arrive, please park at the front or to the left of the house.
We ask that you kindly remain in your car with your dog on a lead until we arrive to greet you.
Patience & understanding is appreciated if we get delayed but we will aim to be with you as quick as possible.
For your pet's safety, all dogs must be kept on a lead while on the premises.
Please make sure your dogs harness is properly fitted & secure.
We need their harness or collar & lead that they're normally walked in.
Choke chains, muzzles or any type of anti-barking/electronic device collar are NOT allowed under any circumstance.
Their dog bed so they have a familiar scent and feel of home.
Their crate if they sleep in one at home.
Their usual food they eat at home. Changes to a dog's diet can result in stomach upsets. We do not need any bowls.
Toys may get lost or damaged. Please be mindful of this if packing any for your dog.